Stratford EMS Statistical Data
Behind every number is a call for help and a team ready to respond. Explore Stratford EMS statistics for a closer look at emergency response activity, service demand, and the work we do throughout the community. These figures offer insight into the scope of our operations and our service to the Town of Stratford.
Call Volume by Year Calendar years
2026 is January through October. Average calls per day compares years fairly.
Call Volume by Month
Year-to-Date Call Volume Calendar Year 2026 · running total
−157 calls
When Calls Happen Year to date · darker = more calls
Response Performance October 2026 · lower is better
System Availability Index
- Level Zero (no unit free)2.91%
- Total time at Level Zero21.39
- Level Zero events118
- Longest event47:10
- Average event11:00
- September availability96.91%
At least one transport ambulance available in CAD.
Calls by Type October 2026
Mutual Aid
Patient Experience October 2026
Volunteer Hours by Year Calendar years
2026 is January through October. Average hours per month compares years fairly.
Volunteer Impact
Year-to-Date Volunteer Hours Calendar Year 2026 · running total
October Highlights
- 5:24 L&S response time - 3 min 35 sec better than our goal.
- 8:06 non-L&S response time - 3 min 54 sec better than our goal.
- Activation time of 1:03 - 27 sec better than goal.
- Patient satisfaction 94.4% (above national average of 93.1%).
- SAI 97.09% with only 2.91% Level Zero time.
- 55 active volunteers contributing 1,135 hours.
- 55 dedicated volunteers contributed
- 1,135 hours in October, bringing our YTD total to 11,522 hours.
- Our average monthly volunteer hours is 1,154, and October was consistent with that strong level of support.
Areas We Continue to Monitor
- • Maintaining strong system availability
- (SAI 97.09%).
- • Managing mutual aid demand (15 consumed) while continuing regional support (20 given).
- • Ongoing focus on deployment and unit readiness.
- • Sustaining high patient
Summary in Plain Numbers Updated November 3, 2026
In October 2026, Stratford EMS handled 677 calls, an average of 21.8 a day and 0.3% fewer than in September. The busiest day was Monday, and the busiest hour started at 11:00. Stratford EMS crews covered 98% of calls in town. Response performance for October 2026 (minutes:seconds, lower is better): lights & sirens 05:24 (goal 8:59); no lights & sirens 08:06 (goal 12:00); activation time 1:03 (goal 1:30). At least one transport ambulance was available 97.09% of the time, with 118 periods when no unit was free. From January through October 2026, there were 6,665 calls, 2.3% fewer than the same period in 2025 (6,822). In 2025, Stratford EMS handled 8,231 calls. Patient satisfaction was 94.40% top box, compared with a national average of 93.10%. 55 active volunteers gave 1,135 hours in October 2026, and 11,522 hours so far this year.
Chart data as text
| Year | Calls |
|---|---|
| 2017 | 7,145 |
| 2018 | 7,033 |
| 2019 | 7,374 |
| 2020 | 7,160 |
| 2021 | 8,233 |
| 2022 | 8,151 |
| 2023 | 7,775 |
| 2024 | 8,265 |
| 2025 | 8,231 |
| 2026 YTD | 6,665 |
| Month | 2026 | 2025 |
|---|---|---|
| Jan | 670 | 756 |
| Feb | 608 | 653 |
| Mar | 659 | 626 |
| Apr | 693 | 696 |
| May | 707 | 649 |
| Jun | 653 | 658 |
| Jul | 679 | 681 |
| Aug | 640 | 697 |
| Sep | 679 | 670 |
| Oct | 677 | 736 |
| Type | Calls |
|---|---|
| Sick calls | 167 |
| Falls | 117 |
| Motor vehicle accidents | 42 |
| Difficulty breathing | 52 |
| Chest pain / heart problems | 50 |
| Strokes | 18 |
| Cardiac arrests | 8 |
| DOA | 5 |
| All other calls | 218 |
| Year | Hours |
|---|---|
| 2023 | 14,591 |
| 2024 | 14,790 |
| 2025 | 14,150 |
| 2026 YTD | 11,522 |
Figures are preliminary and may change as reports are finalized. Statistics are shown in aggregate and contain no patient information.
SEMS Stats